Shipping policy
Shipping Policy
We usually ship orders within 3 to 7 business days after the order is confirmed.
We do not ship on weekends, national holidays, year-end holidays, or store holidays.
Shipping or delivery may take longer than usual depending on order volume, destination, weather, natural disasters, traffic conditions, customs procedures, or carrier delays.
■ Shipping Methods
Orders will be shipped using the shipping method selected or designated by our store.
Shipping methods may vary depending on the destination country or region, product size, and product weight.
For international orders, our store may select the appropriate carrier or shipping method based on the order details.
■ Shipping Fees
Shipping fees vary depending on the destination country or region, product size, weight, and order amount.
Please check the shipping fee displayed at checkout before placing your order.
As a guide:
- Japan (domestic): ¥870 (standard) / ¥3,762 (express). Free shipping on orders over ¥7,700.
- Taiwan: ¥1,500 (flat rate)
- South Korea: ¥1,800
- Southeast Asia (Malaysia, Singapore, Thailand): ¥2,500
Shipping fees are non-refundable in principle.
■ International Shipping
We offer international shipping.
For international orders, customs duties, import taxes, customs clearance fees, or other charges may apply depending on the destination country or region.
These charges are the responsibility of the customer.
Customs duties, import taxes, and customs clearance fees are charged according to the laws and regulations of the destination country or region. Our store cannot control, confirm, or estimate these charges in advance.
Customs duties, import taxes, and customs clearance fees are non-refundable.
If a customer refuses to pay customs duties, import taxes, or customs clearance fees, the package may be returned, held, or disposed of by customs or the carrier.
In such cases, any shipping fees, return shipping fees, handling fees, or other costs will be the responsibility of the customer.
■ Delivery Time
For domestic orders, delivery usually takes 1 to 5 days after shipment.
For international orders, delivery usually takes 7 to 21 days after shipment.
However, delivery may take longer depending on the destination country or region, customs procedures, and carrier conditions.
Cancellations, refunds, or compensation due to delivery delays are not accepted in principle.
■ Changes to Shipping Address
After an order is confirmed, changes to the shipping address are not accepted in principle.
Please make sure to check the shipping address, name, phone number, postal code, and country before placing your order.
If a package is returned due to an incorrect address, incomplete address, incorrect phone number, refusal to receive, absence, or expiration of the storage period, any reshipping fees or handling fees will be the responsibility of the customer.
■ Long-Term Absence and Refusal to Receive
If a package is returned to our store due to long-term absence, refusal to receive, or expiration of the storage period, the customer will be responsible for the reshipping fee.
If the customer does not wish to have the order reshipped, the refund amount may be calculated after deducting the original shipping fee, return shipping fee, handling fees, and other costs.
For international orders, any return shipping fees, customs duties, customs clearance fees, or other costs incurred during the return process will also be the responsibility of the customer.
■ Lost or Damaged Packages
If a package is lost, damaged, or delayed after shipment, we will respond according to the rules and procedures of the carrier.
If a shipping issue occurs, please contact us with your order number, item name, and shipping information.
Our store will contact the carrier when necessary. However, we may not be responsible for delays or damages caused by the carrier, customs procedures, or circumstances beyond our control.
■ Packaging of Vintage and Used Items
We inspect and carefully pack each item before shipping.
Due to the nature of vintage and used clothing, items may have folding wrinkles, storage wrinkles, or fabric characteristics.
Returns or exchanges due to wrinkles caused during shipping are not accepted.
■ Shipping Confirmation
After your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout.
If tracking is available, the tracking number will be included in the shipping confirmation email.
Please note that tracking information may take some time to update.
■ Contact
For questions regarding shipping, please contact us through our contact form or email address.
When contacting us, please include your order number, name, and destination country.