Legal notice

Legal Disclosure

Based on the Act on Specified Commercial Transactions (Japan / 特定商取引法に基づく表記)

■ Seller / Legal Name
Human Forum Co., Ltd.（ヒューマンフォーラム株式会社）

■ Company Representatives
Masaaki Deji（出路 雅明, Chairman）／ Omito Iwatsuki（岩月 臣人, President）

■ Operations Manager
Yusuke Matsunami（松波 侑亮）

■ Antique Dealer License
No. 611060230033, issued by the Kyoto Prefectural Public Safety Commission（古物商許可番号 第611060230033号）

■ Address
〒604-8061
Human Forum Building 5F, 261 Shikibu-cho, Teramachi-dori Takoyakushi-agaru, Nakagyo-ku, Kyoto 604-8061, Japan

■ Phone
+81-75-212-8991（075-212-8991）
※ Please contact us by email or via the contact form. Phone support may not always be available.

■ Email
world.support@spinns.com

■ Sales Price
Please refer to the price displayed on each product page.
Prices are subject to change without notice. No refunds or additional charges will be made for price changes after an order is completed.

■ Additional Fees
In addition to the product price, shipping fees, payment processing fees, and other fees displayed at checkout may apply.
For international orders, customs duties, import taxes, customs clearance fees, and other costs may be charged depending on the destination country or region. These costs are the responsibility of the customer.

■ Accepted Payment Methods
Credit card, Shopify Payments, PayPal, and other payment methods designated by our store are available.
Available payment methods are displayed on the checkout screen.

■ Payment Timing
Payment is confirmed at the time the order is placed.
For credit card payments, the billing date varies depending on your card issuer.

■ Delivery Timing
Orders are typically shipped within 3–7 business days after the order is confirmed.
Domestic delivery: typically 1–5 days after shipment.
International delivery: typically 7–21 days after shipment.

■ Returns, Exchanges & Cancellations
Our store primarily handles vintage and secondhand clothing.
As a general rule, cancellations, returns, or exchanges due to customer preference after an order is completed are not accepted.
If there is a shipping error or a significant defect not described in the product listing, please contact us within 14 days of receiving the item.

■ Return Shipping
If a return is due to our store's error, we will provide instructions on the return method.
Customs duties, import taxes, shipping fees, and return shipping fees related to international shipments are non-refundable.

■ Defective Items
If there is a significant defect in your item, please contact us within 14 days of delivery with your order number, product name, and photos showing the defect.

■ Contact
For inquiries regarding products, orders, shipping, or returns, please contact us via email or the contact form.
Email: world.support@spinns.com
When contacting us, please include your order number, name, product name, and destination country.